- (605) 845-2271
- FREE SHIPPING ON ORDERS OVER $XXX
- SUPPORT@CHEYENNERIVERBUFFALO.COM
Common queries answered
Frequently asked Questions
Most orders will arrive in 3-5 days, but can be as soon as 1-2 days. The time it will take for your order to arrive varies on a few things. Depending on location, orders placed on Thursday and Friday may not not be shipped until Monday. Only shipping methods that can deliver your order within 3 days are used, so the product is always frozen and in excellent condition. We offer expedited shipping options with fees based on weight and location.
Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please contact us with the following information:
- Order number for the item
- Date of arrival
- Condition of item at time of arrival
- Detailed explanation of the issue
- Whether you want a refund or replacement
You can get customer support by going to the “Contact Us” section and supplying your contact information with a message stating your concern. A team member will reach out to you within 24 hours.
We only ship in the United States. If ordering from Alaska or Hawaii, contact us to see if shipping is possible.
The number of packages your items will come in is determined by the size of your order.
Common purchase queries answered
Orders and Shipping
Most orders will arrive in 3-7 days, but can be as soon as 1-2 days. The time it will take for your order to arrive varies on a few things. Depending on location, orders placed on Thursday and Friday may not not be shipped until Monday. Only shipping methods that can deliver your order within 3 days are used, so the product is always frozen and in excellent condition. We offer expedited shipping options with fees based on weight and location.
Anyone can create an account by simply going to the “My Account” section, clicking on Sign Up, and then fill in the blanks. A unique password will be emailed to you.
You can update your address in the Address section of My Accounts. If your order has been placed please call 605-845-2271 to ensure the change has been recognized in time for your delivery.
When your order is placed an email will be sent to the shipping email address provided.
No credit card information is stored on this site. All transactions are handled by a secured third-party processing company.
Yes. Sales tax is charged, as required by law.
We only ship in the United States. If ordering from Alaska or Hawaii, contact us to see if shipping is possible.
The number of packages your items will come in is determined by the size of your order.
If you need to swap an item
Returns and Exchanges
Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please contact us with the following information:
- Order number for the item
- Date of arrival
- Condition of item at time of arrival
- Detailed explanation of the issue
- Whether you want a refund or replacement
Please contact us with the following information: Order number for the item, date of arrival, condition of item at time of arrival, detailed explanation of the issue, and whether you want a refund or replacement.
Please contact us with the following information: Order number for the item, date of arrival, detailed explanation of the issue, and whether you want a refund or replacement.
You can get customer support by going to the “Contact Us” section and supplying your contact information with a message stating your concern. A team member will reach out to you within 24 hours.
Contact us immediately to see if your order has shipped, and provide the correct shipping address. If the order has already begun the shipping process, we cannot change it or cancel it.
You may cancel an order with advance notice. We will do whatever we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before 5:00 p.m. PST on the day before it is scheduled to ship.
Contact us to find out!